Here are some troubleshooting suggestions that have helped resolve some of the issues users have encountered.
- For the best experience make sure you have the most current version for any of the below browsers. Previous versions may not be fully supported.
- Chrome (Mac & PC)
- Firefox (Mac & PC)
- Safari (Mac)
- Try a fresh start, clear your browser’s cache and cookies
- Try a different browser other than the one you’re using
If you tried the above and you are still running into issues, please fill out our Bug and Error form.
For Music Player issues, please fill out this Music Player form.